Returns Policy

1) In the event of a product being sold online or by visiting the store or otherwise (remotely by phone), the consumer has the right to return the product or cancel the service within 14 days. This period is usually called the waiting period or withdrawal period. The consumer is not obliged to justify his decision.

2) The right of withdrawal does not apply in the event that the products are manufactured according to the specifications that you as a consumer have set or that are not in stock and require a special order from the supplier/manufacturer, as well as to products that after delivery, due to their nature, are inseparably mixed with other elements.

Warranty

All Makemybed Ltd products are covered by a ten-year warranty

Warranty Terms
• The 10-year warranty is valid for normal use
• If it is determined that the problem (after inspection) is covered by the warranty (see below), MAKEMYBED LTD will repair it or replace it if repair is not possible
• Proof of the warranty is the receipt or invoice.
• If the products are repaired or replaced during the warranty period, the original warranty period is not extended

The warranty covers

• The duration of time indicated
  • Abnormal behavior of the materials (For mattresses)
  • Retraction of the mattress surface, greater than 2cm, which is the normal imprint of the body
  • Dimensional deviation from the measurements of your order, greater than 3cm (For mattresses – Beds – mattress toppers)

The warranty does not cover (Mattresses – Mattress toppers)

Use as a ‘’trampoline’’ by young children (Mattresses)

Placing the mattress on sheet metal or thin boards with a distance of more than 4 cm

Total or partial wetting of the mattress or mattress topper

If the mattress was modified or repaired without permission Manufacturer

Ironing on the mattress or mattress topper

Problems caused by thin, crooked or hollow boards.

Lifting the mattress only by the handles

Tearing or Staining

Subsequent change in mattress hardness due to incorrect selection during purchase

Wrong choice of the consumer