1. Terms of the contract

www.epiplopetrakos.gr reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, according to its needs and business ethics. www.epiplopetrakos.gr undertakes the obligation to inform users of any modifications as well as any changes, through the website of this online store. It is clarified that the change of terms does not affect orders that you have already placed.

2. Information & Products Provided

The company is committed to the quality, completeness and validity of the information provided on its website, www.epiplopetrakos.gr, both in terms of the precise data displayed and the services provided by its online store, without prejudice to any technical or typographical errors that have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website due to force majeure.

3. Limitation of liability

The company is not liable to customers / users for any damages that may arise from the execution or non-execution of their order. It also reserves the right to change the delivery time of the goods in cases of force majeure. The online store www.epiplopetrakos.gr cannot provide any guarantee for the availability of the products, but guarantees the timely notification of end consumers about their unavailability and the refund of money if payment has been made. In no case is the online store of www.epiplopetrakos.gr liable for any claims of a legal or civil and/or criminal nature nor for any damage (positive, special or consequential, which indicatively and not limitingly, alternatively and/or cumulatively consists of loss of profits, data, lost profits, financial satisfaction, etc.) from visitors to the website or third parties for a reason related to the operation or non-operation and/or use of the website and/or inability to provide services and/or information available from it and/or from any unauthorized interventions by third parties in products and/or services and/or information available through it. www.epiplopetrakos.gr makes every effort to provide high quality services, but nevertheless cannot guarantee that there will be no interruptions in the operation of the website or “human” errors when updating/indicating the price and/or characteristics of a product. In any case, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with your order, please contact us via e-mail at info@epiplopetrakos.gr or by phone at 27210 69959.

4. Intellectual property rights

All content of the website, including images, graphics, photographs, drawings, texts, information, services and products provided, are the intellectual property of Epiplo Petrakos and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, uploading, modification, creation of derivative works or misleading the public regarding the actual provider of the content of the website is prohibited. Any reproduction, re-publication, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only after prior written permission of Epiplo Petrakos or any other legal owner of the above copyrights. The names, images, logos and distinctive features representing Epiplo Petrakos, its online store www.epiplopetrakos.gr and third parties contracted with them, as well as their products or services, are exclusive trademarks and distinctive features of Epiplo Petrakos and www.epiplopetrakos.gr and the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property.

5. User Responsibility

Users of the website www.epiplopetrakos.gr agree that they will not use the Epiplo Petrakos online store to send, publish, send by e-mail or transmit in other ways any content that is unlawful, harmful, threatening, offensive, harassing, libelous, defamatory, vulgar, obscene, constitutes a violation of another’s privacy, shows empathy, or expresses racial, national or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as internal information, proprietary and confidential information

obtained or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs, designed to interrupt, damage, destroy or disable the operation of any computer software or hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.

6. Security

Epiplo Petrakos recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all necessary measures, with the most modern and advanced methods,

in order to ensure your maximum possible security. All information related to your personal information and your transactions are absolutely secure and confidential.

7. Personal Data Protection

When you visit the pages of www.epiplopetrakos.gr and in order to order products, but also to ensure the possibility of communicating with you so that we can inform you about our new products, you may be asked to provide information that concerns you (name, profession, email address, date of birth, etc.). Any personal data that you provide anywhere on the pages and services of the website of www.epiplopetrakos.gr, are intended exclusively and only for ensuring the operation of the respective service and may not be used by any third party (except where provided by Law to the competent authorities only). The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their lawful request and in accordance with the applicable legislative provisions. For any questions, suggestions or statements related to these issues, please contact us at info@epiplopetrakos.gr. At any time, the user reserves the right to be informed and/or object to the further processing of his/her data in accordance with the applicable legislation on the protection of personal data.

8. Order cancellation policy

If the online order has been completed, you can call within 24 hours at 27210 69959, or at the email address info@epiplopertakos.gr and one of our associates will take care of the cancellation of your order.

9. Product return policy

You have the right to return the products you purchased only in cases where there was a defect in them due to proven fault of the company and within 20 days of receiving them. Returns are accepted only if the products have not been used and are in the same condition as when you received them.

10. European Alternative Dispute Resolution Body

Directive 2013/11/EC, which provides for the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution process throughout the EU, was recently harmonized into Greek legislation (with Joint Ministerial Decree 70330/2015).